These terms are an agreement between you and [Legal name of the company] ("SkillPeck", "we", "us") for using the SkillPeck apps, the web app and this website. By creating an account or using SkillPeck, you agree to them and to our privacy policy. Please read them; we've kept them as plain as we can.
1. What SkillPeck is
SkillPeck is a marketplace. It lets people who want help ("customers") book live video, voice or chat sessions with people who offer their skills ("experts"). Experts are independent: they are not our employees or agents, and they decide their own services, prices and hours. We run the platform, take payments, pay experts and help when something goes wrong.
2. Your account
- You must be 18 or older. A parent or guardian may book sessions for their child from their own account.
- Your account uses your mobile number, confirmed with a one-time code. You may link a Google account as a backup way to sign in. Keep your phone and codes to yourself: you're responsible for what happens on your account.
- One account can have two sides: getting help and being an expert. You switch between them in Profile. The same number can't be used for a second account.
- Give us true information and keep it up to date.
3. Booking and sessions
- Before you book, the app shows the service, the expert, the length or per-minute rate, the full price and the cancellation terms. These are fixed for your booking once you book.
- You can book "right now" with an expert who is online, or a time within the expert's working hours. The expert accepts or declines.
- Sessions take place inside the app and end at the booked time. Per-minute sessions are charged only for the minutes used, never beyond the booked time.
- Regular sessions (for example, weekly tuition) are booked one session at a time, each paid like a normal booking. The weekly time is kept for you until either of you ends the arrangement.
4. Payments and refunds
- Payments are handled by our payment partner. When you book, the amount is authorised (held) and it is charged when the session is complete. If the expert declines, or you cancel in time, the hold is released.
- Prices are in Indian rupees and include any taxes shown at booking.
- If something went wrong, report it or raise a dispute from the booking within 7 days of the session. We look at what both sides say and may refund all or part of the price.
- Refunds go back to the way you paid. Any part you paid with SkillPeck credits comes back as credits first. Some refunds or goodwill gestures may be given as credits.
5. Cancellations
- Each service shows its cancellation terms before you book. Unless the service says otherwise, cancelling up to 2 hours before the start is free, and later cancellations are charged 50% of the price.
- If the expert cancels or doesn't accept, you aren't charged.
- If the expert doesn't turn up, or the session couldn't happen because of a problem on our side, report it from the booking and we'll refund you.
6. SkillPeck credits
- Credits come from refunds, goodwill from our team, offers, and inviting friends (both of you get credits after your friend completes their first session).
- Credits can only be used for bookings on SkillPeck. They can't be bought, withdrawn, turned into cash or moved to another account.
- Credits are used first when you book, the soonest-expiring first. Credits expire on the date shown in the app, and unused credits are lost if you delete your account.
- Experts are always paid on the full price, whatever part was paid with credits.
7. For experts
- Describe your skills, experience and services honestly. Documents you send for verification must be your own and genuine. Our checks show what we've verified; they're not a guarantee of your work.
- Some categories need a short required course, or particular qualifications, before you can offer services in them. The app tells you which.
- You set your prices and working hours. Accept only bookings you can keep, and be on time. Repeatedly missing sessions may lead to your expert profile being paused.
- Commission: SkillPeck keeps a commission (and tax on it, where it applies) from each completed session. The app shows the rate and exactly what you'll earn before you publish a service. Promotions we run and customer credits never reduce your earnings.
- Payouts: you can withdraw your available earnings to a bank account or UPI ID in your name, once it has been verified. Before your first payout you need to link your Google account, which we use to send payout statements.
- You're responsible for your own taxes on what you earn. We may deduct or collect tax where the law requires (for example TDS or TCS) and show it in your earnings.
- Keep bookings and payments on SkillPeck. Don't ask customers to pay you outside the app or share contact details to do so.
8. Using SkillPeck fairly
Don't use SkillPeck to:
- harass, threaten, discriminate against or mislead anyone;
- share anything illegal, sexual, violent or hateful, or anything you don't have the right to share;
- record a call or share someone's personal details without their agreement;
- offer or ask for anything illegal or dangerous;
- create fake accounts, reviews or bookings, or try to get around payments, rate limits or security.
You can report a person or a session from the app. We review every report.
9. Reviews and content
- Only customers who completed a session can review it. Reviews must be honest and about that session.
- You keep ownership of what you post (photos, services, messages). You allow us to store and show it as needed to run SkillPeck, for as long as it's on SkillPeck.
- The SkillPeck name, logo, apps and courses belong to us. Course certificates show that you finished a course; they're not a licence or a professional qualification.
10. Advice and emergencies
Experts give general guidance based on their own experience. For health, legal, financial or safety matters, their guidance doesn't replace a licensed professional who can examine your situation in person. Use your own judgement, and stop if something feels unsafe.
11. Suspension and closing accounts
- We may pause an expert profile (for example, after quality or safety concerns) or suspend a whole account (for example, for fraud or serious misuse). A paused expert profile doesn't stop you getting help as a customer. We'll tell you why, and you can ask us to review it.
- You can delete your account at any time from the app (Profile, Privacy & data). Open bookings must be finished or cancelled first, and experts must withdraw their earnings. See how deletion works.
12. Our responsibility
- We work hard to keep SkillPeck running and safe, but we can't promise it will always be available or free of errors.
- Experts are responsible for the guidance they give. To the extent the law allows, SkillPeck isn't responsible for loss caused by an expert's guidance or by what you do with it, and our total responsibility to you for any claim is limited to the amount you paid for the booking concerned.
- Nothing in these terms takes away rights you have under consumer protection law.
13. Law and disputes
These terms are governed by the laws of India. If we can't resolve a disagreement through our support team or Grievance Officer, the courts of [City] have jurisdiction, subject to your rights under consumer protection law.
14. Changes and contact
When we change these terms, we'll update the date above and tell you in the app. If the change is significant, the app will ask you to accept the new version before you continue.
Support: support@skillpeck.com. Business and partnerships: sales@skillpeck.com.
Grievance Officer: [Name], [Legal name of the company], [Registered office address], support@skillpeck.com (subject: "Grievance"). We acknowledge complaints within 48 hours and aim to resolve them within one month.