SkillPeck helps people get live help from experts, and helps experts earn from their skills. To do that we need some information about you. This policy explains, in plain words, what we collect, why, who we share it with, how long we keep it and the choices you have. It applies to the SkillPeck apps for Android and iPhone, the web app at app.skillpeck.com and this website.
1. Who we are
SkillPeck is operated by [Legal name of the company], a company registered in India with its registered office at [Registered office address] ("SkillPeck", "we", "us"). For the purposes of India's Digital Personal Data Protection Act, 2023, we are the Data Fiduciary for the personal data described here.
2. What we collect
Information you give us
- Account: your mobile number (confirmed with a one-time code), name, city, the languages you speak, the app language you choose and how you'd like us to contact you.
- Google account, if you link one: your name, email address and Google's account ID. We use it as a backup way to sign in and, for experts, to send payout statements.
- Profile photo and banner, if you add them.
- Expert profile: skills, services, prices, working hours, work history, links you add (LinkedIn, YouTube, Instagram, Facebook), your location if you share it, and documents you send for verification (such as ID or certificates).
- Payout details (experts): bank account or UPI ID, checked with our payout partner. We store them encrypted.
- Bookings and conversations: what you booked, when, with whom, the price, chat messages, files shared in a chat, reviews, reports, disputes and support requests.
- Learning (experts): courses, lesson progress, quiz results and certificates.
Information collected when you use SkillPeck
- Payments: amounts, status and references from our payment partner. Your full card number, UPI PIN and bank passwords go only to the payment partner, never to us.
- Location: only if you allow it, to show experts near you or to set your expert location. You can turn it off in your phone's settings.
- Device and technical data: a push notification token for your phone, app version, and the IP address and time of requests, which we use to keep the service secure and to stop abuse.
- Searches you make in the app, to improve results.
We don't collect your contacts, photos you haven't chosen to upload, or your messages in other apps.
3. How we use it
| We use it to | Information used |
|---|---|
| Create your account and sign you in safely | Mobile number, codes, Google account if linked |
| Find experts, book sessions and run calls and chats | Profile, bookings, messages, location if allowed |
| Take payments, give refunds and credits, pay experts | Payment and payout details, bookings |
| Verify experts and show what was checked | Verification documents, work history |
| Send messages about your bookings and account (in the app, by push, SMS or email) | Contact details, push token, app language |
| Keep people safe, handle reports and disputes, prevent fraud | Bookings, messages, reports, technical data |
| Meet legal duties (tax, accounting, law enforcement requests) | Payments, invoices, bookings |
| Improve SkillPeck | Usage, searches and feedback, looked at in summary |
We rely on your consent, which you give when you sign up and can withdraw at any time, and on the uses the law allows without consent (such as meeting legal duties). We don't sell your personal data, and we don't show you advertising based on it.
4. Who we share it with
- The other person in a booking. Customers and experts see each other's name, photo, messages and the booking details. Your mobile number is not shown to them. An expert's exact location is only shown to that expert.
- Everyone, for expert profiles. Experts' public profiles, services, ratings and links are visible to people using SkillPeck.
- Companies that run parts of SkillPeck for us, only for that purpose and under contract: Amazon Web Services (servers in Mumbai, India); Razorpay (payments and payouts); our SMS provider for sign-in codes; Google (sign-in with Google and Firebase push notifications); LiveKit (video and voice calls); and our email provider.
- Authorities, when the law requires it, or to protect someone's safety or our rights.
- A new owner, if SkillPeck is ever merged or sold, under the same protections as this policy.
5. Calls, chats and PeckAI
- Video and voice calls connect through our call partner. SkillPeck does not record calls. Please don't record a call without the other person's agreement.
- Chat messages are stored so both of you can see them later and so we can look into a report or dispute.
- PeckAI, the skills helper for experts, runs on our own servers. What you type into it is not sent to outside AI companies.
6. Where and how it's kept
Your data is stored on servers in India (Mumbai). Some partners above may process data in other countries (for example, push notifications through Google); when they do, it is only as allowed under Indian law. We protect data with encrypted connections (HTTPS), encryption of sensitive details such as bank accounts and partner keys, limited and logged staff access, and two-step sign-in for staff.
7. How long we keep it
- We keep your account data while your account is open.
- When you delete your account, we erase your name, number, email, photo, profile and documents straight away.
- Some records must be kept by law even after deletion: payments, invoices, the transaction ledger, completed bookings and dispute outcomes. We keep these linked to an anonymous account, for as long as tax and payment laws require.
- Security logs are kept for a short time and then deleted.
8. Your rights and choices
- See and download your data: in the app, Profile, Privacy & data, Download my data.
- Correct it: edit your profile in the app, or write to us.
- Delete your account: in the app, Profile, Privacy & data, Delete my account. See how account deletion works.
- Withdraw consent: you can stop using SkillPeck and delete your account at any time. Turn off location or notifications in your phone's settings.
- Nominate someone to act for you if you die or become unable to, by writing to us.
- Complain: write to our Grievance Officer (below). If you aren't satisfied, you can complain to the Data Protection Board of India.
9. Children
You must be 18 or older to create a SkillPeck account. A parent or guardian may book sessions for their child (for example, tuition) from their own account and should stay nearby during the session. We don't knowingly collect data from children; if you think a child has an account, write to us and we'll remove it.
10. Cookies and this website
This website uses no cookies and no tracking. The SkillPeck web app keeps your sign-in and settings in your browser's storage so you stay signed in. Videos on this website come from YouTube in its privacy-enhanced mode and only load when you press play.
11. Changes to this policy
When we change this policy, we'll update the date above and tell you in the app. If the change is significant, the app will ask you to accept the new version.
12. Contact and grievances
Questions or requests about your data: support@skillpeck.com.
Grievance Officer: [Name], [Legal name of the company], [Registered office address]. Email: support@skillpeck.com (subject: "Grievance"). We acknowledge grievances within 48 hours and resolve them within the time the law sets.